Great Tech Support Good Karma.
iYogi is the world’s-fastest growing provider of comprehensive direct-to-consumer and small business remote tech support. iYogi has more than 150,000 consumer and small business customers across four countries for its annual subscription alone. The company also provides thousands of single incident sessions every day on a 24/7 basis. More than 4,000 Global Tech Experts power iYogi’s Global Delivery Platform along with its proprietary technology, protected intellectual property and highly optimized processes.
iYogi embraces it Indian roots and leverages the tech sophistication, expertise and professionalism to remove user frustration, by delivering great, high value tech support at a great price. A resolution rate of 87% is among the highest published benchmarks in the support industry, where averages hover in the 50% range.
The best customer experience
iYogi’s Global Tech Experts, in locations worldwide, provide a new approach to solving problems and helping customers. It is setting the standard for the remote support industry with a customer satisfaction rating of 95%. iYogi offers a range of powerful tools that complement its award winning remote support service, for helping customers maintain technology at peak performance. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimization.
Best practices
iYogi’s Global Delivery Platform, iMantra, gets smarter with every customer interaction. It documents every problem, solution and relevant hardware and software specs, while capturing each customer's demographic information and creates a behavioral profile. All of this information is at the fingertips of iYogi’s Global Tech Experts, combining a powerful knowledge base with a comprehensive set of tools, and technology expertise, that can be accessed on demand to deliver great tech support. iYogi was recently awarded the Red Herring 100 Award in December 2008, a selection of the 100 most innovative private technology companies in the world.
Headquartered in India, iYogi is privately held and funded by Draper Fisher Jurvetson, SAP Ventures, Canaan Partners, and SVB India Capital Partners. |
