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iYogi Fact Sheet

Company

India (Gurgaon) - USA (New York) - Mauritius
Established - May 2005
Privately held with investment from SAP Ventures, Canaan Partners & SVB India Capital Partners

Employees

550

Target Markets

Individuals
Digital Home
SOHO (Small Office Home Office)
Small Business

Geographies

United States
United Kingdom
Canada
...and fast expanding to 12 additional geographies across the globe

Resolution Rate

87%

Customer Satisfaction

93% audited across 99% customers

Certifications

Microsoft Gold Certified Partner
Microsoft Certified Professional - Systems Engineer
Microsoft Certified Systems Administrator

Delivery

24X7X365
Phone & remote access
Support Dock [desktop dashboard] - iYogi's proprietary Tool Bar rests on the user's desktop to offer a single interface to the user for proactive maintenance and support. Support Dock offers the following functionalities:

	Instant Recovery
	An incremental back-up system that can be programmed to a daily/weekly/monthly frequency to restore the PC to the lastknown good condition for softwares, data files and personal settings. System recovery within 15 minutes for 10 GB data.

	Push-to-Talk
	An intelligent dialer to schedule a call with the iYogi technician (including the option for a preferred technician) without requiring to browse through Interactive Voice Response (IVR).

	Live Help
	Instantaneous hands-free trouble shooting that eliminates the telephony process through remote access.

	PC Maintenance
	Proactive PC health-check functionalities including disk management, defragmentation, disk clean-up, startup manager, browser optimization and memory optimization.

	My iYogi User Space
	Individual subscriber space featuring real-time user/PC information as recorded by iYogi, call history, resolution status, video review files of remote support actions, online data repository and networking platform to connect with other iYogi customers across the globe.

	Differential Online Back-up
	Stores data in encrypted form for data security and saves up to five (5) last versions.

Products - Home & SOHO

Annual Unlimited Subscription	$119.99 Per-computer per-year [MSRP]
Green PC Services	$9.99 Per-computer [MSRP]

Set-up & Install
- Desktop & Laptop	$59.99 Per-computer [MSRP]
- Operating System (Vista & XP)	$59.99 Per-computer [MSRP]
- Anti-Virus	$14.99 Per-computer [MSRP]
- Spyware	$14.99 Per-computer [MSRP]
- Printers	$14.99 Per-computer [MSRP]
- Software	$14.99 Per-computer [MSRP]
- MP3 Player	$14.99 Per-computer [MSRP]
- Digital Camera	$14.99 Per-computer [MSRP]
- Wireless Router	$24.99 Per-router [MSRP]

PC Health-check & Optimization	$39.99 Per-computer [MSRP]

Diagnostics & Repair
- Desktop/Laptop	$39.99 Per-incident [MSRP]
- Email Client	$29.99 Per-incident [MSRP]
- Printers	$24.99 Per-incident [MSRP]
- MP3 Player	$24.99 Per-incident [MSRP]
- Digital Camera	$24.99 Per-incident [MSRP]
- Software	$29.99 Per-incident [MSRP]
- Anti-virus / Anti-spyware	$39.99 Per-incident [MSRP]

Products - Business

Annual Unlimited Subscription	$119.99 Per-computer per-year [MSRP]

Microsoft Windows Server	$180.00 Per-server per-incident [MSRP]
- Diagnose & repair

Microsoft Windows Server	$220.00 Per-server [MSRP]
- Set-up & install

Microsoft Windows Server	$1999.00 Per-server per-year [MSRP]
- Annual Unlimited Subscription

Microsoft Exchange Server	$180.00 Per-server per-incident [MSRP]
- Diagnose & repair

Microsoft Exchange Server	$396.00 Per-server [MSRP]
- Set-up & install

Microsoft Small Business Server	$180.00 Per-server per-incident [MSRP]
- Diagnose & repair

Microsoft Small Business Server	$396.00 Per-server [MSRP]
- Set-up & install

Google Apps	$49.99 Per-company [MSRP]
- Set-up & install

Google Apps	$9.99 Per-incident [MSRP]
- Troubleshooting & Support

Venture investments defy gravity...
Unfazed by fears of a slowdown, Venture capital funds continue to pump money into tech startup more...

iYogi raises $9.5M Series B from SAP, Canaan, SVB...
iYogi Secures $9.5M in Series B Funding Led by SAP Ventures, With Follow-on Investment from Canaan Partners and SVB India Capital Partners more...

The Economic Times...
Long Distance Healing more...

Fox Business...
iYogi Launches Remote Support Services for Microsoft Windows 2003 Server more...

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iYogi Named as Finalists for
the "Red Herring 100 Asia"
Awards 2007

"I am just so glad that I chose to use your services and not someone else, because I am almost positive that I would not have received the kind of assistance/service that I did with iYogi with anyone else."

--Monika Mercadel
(Washington - United States)