iYogi Fact Sheet

About iYogi

iYogi is a leading provider of online subscription-based technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging our proprietary iMantra software technology platform, we deliver on-demand support services to hundreds of thousands of subscribers globally.

The company's team of highly trained tech experts service customers across the world 24/7. iYogi's service offerings are sold on an annual subscription or per incident basis The business is privately held and venture capital funded.

 

Key Investors

• Sequoia Capital
• Draper Fisher Jurvetson
• Canaan Partners
• SAP Ventures
• SVB India Capital Partners

Key Geographies Serviced

• United States
• Canada
• United Kingdom
• Australia

Customer Segments

• Individuals
• Digital Home
• SOHO (Small Office Home Office)
• Small Business

Global Delivery Platform

iYogi's proprietary Global Delivery Platform – iMantra, helps personalized service delivery with customer identification, profiling and segmentation. From subscription management to call level details, iMantra is integrated with multiple other systems for ease of access and seamless reporting:

• Telephony system
• Knowledgebase
• Remote access
• Payment gateway
• Quality management system
• Desktop management tools
• Support dock

Products - Subscription

• Support for all PC's, Printers, MP3 Players, Digital Camera and 100+ software application
• Includes tools for supporting and maintaining a healthy digital life, including home networking, Computer optimization, online backup, green PC optimization & PC health check

Products - Incident

• Setup & Install
• Diagnostic & Repair
• Security
• Optimization
• Networking
• Usability & How-to

Customer Experience

iYogi offers a range of powerful tools that complement its award winning remote support service, for helping customers maintain technology at peak performance. iYogi's products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimization.

Certification & Partnerships

• Microsoft® Gold Certified Partner
• HP Registered Partner
• Cisco Registered Partner
• IBM® Registered Partner

Awards

• Deloitte Technology Fast 50 -India 2010 Winner
• Red Herring Global 100 (2009)
• Red Herring Asia 100 (2008)
• American Business Awards Finalist 2009