Frequently Asked Questions

What is iYogi all about?

Will I not be compromising my security while on remote?

What is the scope of support?

What process is followed by the iYogi technician to resolve the server problem?

How is it different from phone support?

Can you render me more details about your remote computer support?

What if my server crashes. How will you help me then?

If my issue is not resolved, will I get the refund?

Will you refund if it comes out to be a hardware problem after troubleshooting?

How much time will it take, to connect to you?

Should I have to make an ISD call?

What methods of payment can I use?

What is iYogi all about?
iYogi is an India-based remote managed service provider for small businesses backed by SAP Ventures and Silicon Valley Bank. iYogi is a next -generation computer support company, providing superior technical assistance to home and small business consumers via phone and remote online access. The company has one of the highest resolution rates and customer satisfaction scores in the industry.

Will I not be compromising my security while on remote?
No, your data is absolutely secured as you will be able to view each and every action that we perform on the computer. More over the whole session gets recorded and you can disconnect the remote session anytime you want. Each and every action will be performed after having an approval from you.

What is the scope of support?
iYogi serves as one-stop shop for all your tech support needs including computer repairs, servers, networking, and entertainment devices. Our array of service also include support coverage for over 100 desktop and laptop software applications, servers, hardware devices, printers and peripherals, routers and modems.

What process is followed by the iYogi technician to resolve the server problem?
After the subscription, you will be transferred to an iYogi technician, who will provide you with the accurate information about the server problem on phone or via remote support. After the problem is identified, the technician rectifies the issue using logical troubleshooting process.

How is it different from phone support?
We take the remote session of the computer and troubleshoot the issue. You do not need to do troubleshoot anything.

Can you render me more details about your remote computer support?
Remote computer support involves a 'remote desktop connection' which lets us view your computer screen and securely fix most computer and network errors over the Internet. After you subscribe with us, you allow our computer technician view and interact with your computer remotely through the Internet. Indeed, you watch the whole troubleshooting process going on your screen.

What if my server crashes. How will you help me then?
We will help you over the phone and help you configure everything from the scratch.

If my issue is not resolved, will I get the refund?
Yes, Definitely.

Will you refund if it comes out to be a hardware problem after troubleshooting?
No, as we will have to perform a lot of troubleshooting before reaching the conclusion of a hardware default.

How much time will it take, to connect to you?
You will be connected to us with moments, as we also provide you with some awesome tools for this.

Should I have to make an ISD call?
No, you will call our toll free number.

What methods of payment can I use?
iYogi accepts major credit cards both online and over the phone. So either use your credit card or PayPal.