Reviews of iYogi® Global Services

About iYogi

iYogi is an autonomous provider of remote tech support services for software, hardware and computer peripherals. We are extraordinary as we have competence in products from a wide variety of third-party companies. iYogi has no affiliation with any of these third-party companies. iYogi combines exceptional talent and training with its sophisticated technology to deliver superior and cost-effective service to individuals and small businesses. Every time a contact is made with iYogi, the technician refers to the customer's profile and the history of incidents to deliver a steady and personalized service. iYogi provides the best technical support experience that enables less-than-one-minute connectivity with technical specialists, with the ability to schedule a session with a preferred technician. Headquartered in India, iYogi is privately held and funded by Sequoia Capital, Draper Fisher Jurvetson, SAP Ventures, Canaan Partners, and SVB India Capital Partners. Read below for a detailed iYogi review on the Global Technical Services offered by iYogi Technical Services.

iYogi Support

Great Tech Support - Good Karma. iYogi is the provider of on-demand remote tech support services from India. iYogi has more than hundreds of thousands of consumers and small business customers across four countries. The company also provides thousands of single incident sessions every day on a 24/7 basis. iYogi's Global Delivery Platform is powered by more than thousands of Global Tech Experts along with its sophisticated technology, secured intellectual property and highly enriched processes. iYogi enfolds its Indian roots and masters the tech sophistication, expertise and professionalism to overcome user frustration. It is delivered by our strong and high value tech support at a great price.

Great Customer Experience iYogi's Global Tech Experts, provide a new approach of solving problems, and helping customers in the US, UK, Canada and Australia. It has one of the highest customer satisfaction scores in the industry. iYogi offers a range of powerful tools that help the customers maintain technology at peak performance. iYogi's products include Smart PC Scan, Support Dock, Green PC and PC Optimization. Customers have this to say about the services offered to them in the various iYogi customer reviews mentioned below:

The technician at iYogi did an excellent job in a timely manner… Great job...thank you!

the 2 gentlemen were quite informative and helpful.hopefully all the work will prove positive and beneficial…

Best Practices - iYogi's Global Delivery Platform, iMantra, gets better and efficient with every customer interaction. It documents every problem, solution, and relevant hardware and software specifications. It captures each customer's demographic information and creates a behavioral profile. All this information is there with iYogi's Global Tech Experts, who combine a powerful knowledge base with an extensive set of tools, for technology expertise that can be accessed on-demand to deliver excellent tech support. The below mentioned iYogi reviews on its various Global Services detail out each particular service it offers to its clients.

Why Choose iYogi?

iYogi was founded by a highly experienced team, passionate about advancing on service quality. iYogi provides next-generation, personalized remote computer support for consumers and small businesses. Our live 24/7/365 support extends to technologies that we use every day. iYogi's global support coverage spans over 100 desktop software applications, servers, hardware devices, printers, peripherals, routers and modems. iYogi has one of the highest rate of customer approval as well as resolution rate among the industry. The company also has one of the highest published benchmarks in service industry.

The Advantage iYogi is an IT support company, providing superior technical assistance to home and small business consumers via phone and remote online access. iYogi is leading the way in the race of service providers from India, by reaching the customers worldwide through a direct-to-consumer medium. Live 24/7 support coverage confers to technologies that we use every day and is currently available to customers in United States, United Kingdom, Australia and Canada. Its next generation of service includes a managed PC dashboard for recovery, antivirus / antispyware, data protection and PC optimization.

The Approach iYogi combines superior talent and training with its sophisticated technology to deliver high-class and cost-effective computer support services to individuals and small businesses. Every time a contact is made with iYogi, the technician refers to the history of incidents and the customer's profile to deliver an instant and personalized service. iYogi provides the best tech support experience with an instant access to expert technicians round-the-clock.

The Talent iYogi provides an intensive three-month training to its support staff that includes Voice & Accent, Technical Skills, and mandatory Microsoft Certification for Desktop Support Technicians. Above all, iYogi also focuses on each technician's ability to listen to customers as they explain their problems and then communicate in an effective way.

The Technology once a problem is identified, iYogi's technicians use the knowledge database and an integrated engine to provide a customized service. The knowledge database grows with each and every interaction by capturing the customer's problem, solution and the specifications of the computer hardware, software and any relevant peripherals involved. The database also contains demographic information and call history of customers so that the support technician can provide assistance that is specific to the individual caller's need and requirement. Read below for the various iYogi reviews on Global Services, especially for its support for business and IT.

iYogi's Support for Business and IT

iYogi combines exceptional talent and training with its proprietary technology to deliver superior, cost-effective server support services to small businesses. iYogi offers the following services:

Managed Monitoring Service To solve problems and maximize the availability and performance of your business systems, you must have access to extensive details on the daily operation of your IT service infrastructure. We can empower you with this information by monitoring, collecting and disseminating data on availability and performance from your disparate sources and assets across your IT infrastructure from end to end. iYogi Certified Technicians can continuously monitor the health of your IT infrastructure and manage its growth.

Managed Services iYogi's Managed Services can enable you to place your resource-intensive IT operations under the management of experienced specialists so that you can optimize existing resources. Enterprises are benefited from increased operational efficiency, lower costs, and reduced exposure to IT risk. Managed Security Services Leverage offers real-time threat monitoring, analysis, and guidance to minimize the impact of security incidents on business operations thereby reducing overall IT risk.

Set-up and Install iYogi tech support caters to small to medium size organizations. Our clients receive thorough attention with unique brand of service. We work with you through all the steps required to install and set-up the server environments required for your business needs. We can help you to evaluate your organizational structure, advise you on the technologies required to help enhance your business, assist you to select the right products to get the best out of technology investment, work with you through the initial set-up and configuration, and troubleshoot issues related to all server deployments.

Google Apps iYogi's expert technicians can customize deployment of Google Apps for your business to help you effectively communicate and collaborate across your organization. We can provide fast and easy set-up and installation for Google Apps tailored to meet your requirements. For a fixed fee of $59.99, we can customize the installation of Google Apps in two stages:

Administrator Set-up
• Create a deployment strategy to customize the implementation for your business
• Set-up Google Apps as a mail server
• Customize e-mail, calendar, docs and spreadsheet URLs for your domain
• Implement changes in your e-mail server to use Google Apps
• Configure security settings for online documents
End-user Set-up
• Create new user accounts
  
• Configure contact & calendar sharing
• Set-up Google Chat
  

Incident Support We understand that annual service plans are not for everyone. So, we offer a single incident-based technical support for any server related problem. This enables you to test the services before opting for monthly or annual support services.

Let iYogi Certified Technicians resolve your server problems and ensure that your servers are running at the optimum performance. Just call iYogi customer support on a toll-free number, and you can just sit back and relax. Our server support engineer can take control of your server and you can see everything we are doing to make your computer run better and faster than ever.

Service Matrix iYogi is next generation provider of remote technology services. Instant certified support for expert diagnostics, repair, set-up and installation of Microsoft Windows Server, Microsoft Exchange Server and Microsoft Small Business Server. With one of the highest customer satisfaction and resolution rate, we provide an effective support service to enhance your technology investments. Call our toll-free number 1-800-237-3901 and get connected to a technical specialist in less than one minute. iYogi offers the customized services to help you meet your business needs for a uniform monthly fee. iYogi reviews on Global Services is incomplete without naming its partners.

Partner With iYogi

iYogi is an India-based remote managed service provider for small businesses backed by SAP Ventures and Silicon Valley Bank. With more than hundreds of thousands of customers, iYogi is interested in partnering with technology and services providers. Whether you are a software developer, consultant or a service provider, we can provide your customers with maximum reliability benefits from an integrated computing environment. We can handle the front line support, through which we handle the most common issues quickly so that you are not burdened with issues that are not related to your products or services. Your customers are happy as they do not have to roam around between different technologies providers.

Top Reasons to Partner with iYogi:

• By lowering overall cost of service delivery, iYogi provides an extensive managed services environment to preserve your margins and profitably support your clients.
  
• iYogi provides you with a different set of services that support your business model. You can select from the multiple services offered that best suit your requirements.
  
• iYogi uses Level Platforms to monitor and manage your customer's IT infrastructure.
  
• We also provide you with detailed reports each month that includes service levels, outages, patch status and improvements.
• As a partner, you can bundle our all-in-one managed services. This provides you flexibility to establish pricing and service bundles, decreases your upfront costs, enlarges your service offering and builds monthly recurring revenue.
• iYogi provides unlimited round-the-year support from our delivery centers.
• You will be assigned a dedicated account manager, who would act as a single point of contact and also help you on any business related issues.

Get instant and outstanding technical support and assistance for maintaining and enhancing the productivity of your laptop and desktop PC by skilled tech experts of iYogi. Our tech assistance comprises of eliminating all precarious factors like malicious virus infections, network corruption, pace and performance issues, driver or software compatibility issues, etc., which can sometimes create serious problems for the performance and productivity of your computer. You can get an excellent customer satisfaction with our tech support services as our skilled technicians can offer round-the-clock services to make your PC work as per your requirements, and as you have always wished for. We have one of the highest resolution rate and are among the highest published benchmarks in the support industry. We can provide high performance solutions for business and IT.

We, at iYogi, believe in offering the best technical assistance at all times. We are also open to constructive feedback and complaints from our customers. Customers can now fill-up an 'iYogi Complaints Form' and post their comments/views on iYogi products and services based on actual consumer experience. iYogi reviews such complaints and tries to resolve them and improve their service/ products, in case they are negative in nature. While the positive complaints act as a source of motivation for the company to serve its customers better.