Managed Server Services

iYogi's Managed Services enable you to place your resource-intensive IT operations under the management of experienced specialists so that you can optimize existing resources. iYogi's Managed Services provide continuous expertise and value through on-call assistance and remote support. Enterprises benefit from increased operational efficiency, lower costs, and reduced exposure to IT risk. Managed Security Services Leverage real-time threat monitoring, analysis, and remediation guidance to minimize the impact of security incidents on business operations and reduce overall IT risk.

iYogi offers a variety of managed services which are customized to fit your specific needs. These services are organized into the following categories:

• Corporate Helpdesk: includes Remote Support, Remote Control, Asset Discovery and Management, Data Protection, Patch Management, and Virus & Spyware Removal.
• Server Deployment: includes Deployment Planning, Rollouts, Installation and Configuration.
• Break Fix Support: includes incident based support for Desktops, Servers, Applications and Network devices.
• Server Security: includes Firewalls, VPN Spyware, Spam and Virus Protection.
• Proactive Management: includes Continuous 24X7 Monitoring, Asset Management, Security Assurance, Preventive Maintenance, and Monthly Reports.
• Server Support: includes support for Microsoft Windows Server, Small Business Server, Microsoft Exchange, Active Directory, IIS, DNS, DHCP, and FTP.
• SMB Consulting: includes Purchase Assistance, New Product Evaluation, Office Automation Solutions and Mail Migration

Managed Services Benefits

The following matrix displays the different services and benefits offered by iYogi's managed services:

Services	Managed Services
Unlimited 24X7 Phone and Remote Support for Server
Unlimited 24X7 Phone and Remote Support for Desktop
Monitoring and Alerting
Patch Management for Desktops
Patch Management for Servers
Performance Tuning for Desktops
Performance Tuning for Servers
Preventive Maintenance
Security Management and Vulnerability Assessment
Scripting based Management
Security Auditing
Event Log Monitoring
Configuration Changes
Dedicated Account Manager
Environment Documentation
Asset Tracking
Scheduled Reports
User ID Management
Procurement Consultation
New Product Evaluation
Notification for Critical Alerts
Fix Critical Alerts