Service Matrix Extended

Unlimited 24X7 Phone and Remote Support

At iYogi, we take care of IT for you. That means we are available, day and night, to answer your questions and take care of any issues you face. Our 24x7 help desk is staffed by iYogi certified engineers to provide both Phone and remote technical support for desktops and servers.

 

Monitoring and Alerting

We at iYogi monitor several aspects of your IT Infrastructure to maximize performance and accurately project future needs. The monitoring allows us to apply preventive measures based on quick analysis of networking device alerts, pre-failure indicators and security issues to optimize the performance of your servers and reduce the risk of downtime.

 

Patch Management for Servers/Desktops

iYogi's patch management services help determining appropriate patches for particular systems followed by ensuring proper installation. iYogi help you to automate the installation of critical patches and updates to maintain the performance and security of your servers and desktops. This also helps you to keep all the servers and desktops in your network environment up to date.

 

Performance Tuning for Servers/Desktops

For most customer workloads, Windows Servers and Desktops work very well. However, over a period of time the performance of servers degrades due to regular workload. In such scenarios, you may want to tune your servers or desktop settings to obtain incremental performance gains. iYogi's certified technicians work on the important tuning parameters and settings that can result in improved performance for your servers and desktops.

 

Preventive Maintenance

Preventive maintenance typically refers to performing proactive maintenance to prevent server and desktop problems. Performing preventive or proactive maintenance helps you improve the speed or performance of your systems. Our taskforce of iYogi certified technicians and iYogi engineers apply the best known practices to perform proactive maintenance on your servers and desktops ensuring that your precious systems are in their best health and spirit. Proactive Solution provides the following key features:

 

• Optimum Network Visibility
• Central Dashboard Capability
• Security Monitoring
• Network Optimization
• Performance Benchmarks

Security Management and Vulnerability Assessment

Security Management refers to management of assets, physical security and human resource safety functions. We at iYogi helps you to develop, document, implement security policies, standards, procedures and guidelines to ensure that your network and systems are up to date. This helps to identify threats and vulnerabilities so that effective control can be implemented.

iYogi's Vulnerability assessment services help protects your environment from attack round the clock. Whenever there is any risk analyzed, our security team works to mitigate the risk to your computing environment.

We at iYogi perform the following to ensure that your IT infrastructure is risk free:

• Baseline security scanning to detect scanning holes.
• Continuous monitoring for viruses, worms, spyware, and malware.
• Automated verification of data backup completion
• Identification of any failed backups

Free - Total Protection for Server/Desktop

Whether your business is centrally located or remote, get all your computer software and hardware errors fixed under our small business computer support plan offering you benefits of multiple services at an incredible price. Moreover, if you sign up for annual subscription, we provide you with Total Protection free of cost that ensures that your systems are free from any security threats.

 

Scripting based Management

Our iYogi certified technicians create scripts to troubleshoot server and desktops networking issues. Settings are automated or run on a predefined schedule. Scripting based management provide you with the following;

• Remote Capabilities: remotely change settings, apply changes, and run scripts to eliminate non-crucial site visits.
• Remotely run scandisk: this option provides security assurance.
• Clean-up of temporary files: deletes all files in temporary directories Security Auditing

iYogi helps you build a network environment with an effective combination of firewall programs and virus detection techniques to guard your Web servers, e-mail servers, desktops along with continuous server network scanning. Thus building an environment that is free from any risks and security threats. We at iYogi perform audits that run on a predefined schedule and provide the following key features:

• Real-time reporting of new assets in the environment
• Audits includes anything with an IP address such as laptops, servers, desktops, network devices, and other devices such as scanners and VoIP phones. Event Log Monitoring

With the Event logs, our professional system administrators derive data about your system components and monitor specific event, categories, and event IDs on a local or remote computer from a centralized console. This is done to identify and diagnose the source of current system errors and potential resource bottlenecks to secure your network from internal attacks and other security threats.

 

Configuration Changes

Our managed services allow you to call us at any time whenever you are stuck with configuration issues. Our taskforce of iYogi certified technicians helps you to ensure that your network is configured in the way you want it.

 

Dedicated Account Manager

Customers are assigned a Dedicated Account Manager or Technical Account Manager (TAM) who works closely to ensure that your issues are addressed in the most effective manner. TAM is a iYogi certified Professional with expertise products and support infrastructure of Microsoft. TAM also performs the following functions:

• Orientation and Planning Sessions
• Status Meeting
• Usage Report
• Escalation Management
• Global Coordination

Environment Documentation

iYogi provides the following Network Environment features:

• Asset Tracking and Management
• Site Inventory
• Infrastructure Monitoring
• Security Auditing
• Proactive monitoring and alerting

Asset Tracking

With our advanced network asset tracking services, you not only save time, effort and money, you also maximize the use and efficiency of your company's IT infrastructure. After all, the efficient working of your IT assets is critical to the productivity of your organization. Our asset tracking services ensure that you have all the up-to-date information regarding all your software and hardware assets.

 

Asset tracking provides the following key features:

• Immediately generate software and hardware inventory
• Create application summary
• Complete Windows and SNMP inventory

We at iYogi provide the following Asset Tracking options:

• Hardware Asset
  • Detailed Hardware Inventory
  • Warranty Tracking
  • Comprehensive Monthly Reporting
• Software Asset
  • Complete List of software patches applied to each system
  • Software audits to identify all unauthorized software packages
  • Detailed inventory of all systems

Scheduled Reports

Our system administrators offer systematic measurable technical assessment of your infrastructure via the remote reporting system. Using the gathered data, our engineers generate monthly trend analysis reports and analytical reports including details such as uptime/downtime charts to help you have an excellent indication of your infrastructure performance over a specified time period. We provide you with following reports:

• Asset Inventory reports
• Device Attributes reports
• Executive Summary reports
• Monitoring reports
• Patch Status
• Server Health and Performance reports

User ID Management

iYogi's personalized engine captures the customer's demographic information and his/her behavioral profile to deliver a faster service that is personalized. This also allows us to quickly track all requests to ensure the fastest response and resolution possible.

 

Procurement Consultation

It can be very difficult to determine the best options for your business with currently available technology options. iYogi takes the time to provide you with the best options to ensure that you get the most reliable computing environment.

 

New Product Evaluation

We at iYogi helps you evaluate new products under the same conditions as it will be used by you and provide you with the detailed report consisting the pros and cons of the product. This also helps you to understand if the product is suitable to your network environment.

 

Notification for Critical Alerts

Our 24X7 monitoring provides us with an ability to look into the ongoing performance status of your network to a very any bottlenecks from developing into major issues. Everything is configured at our data center from where we notify your system administrators when there is a critical alert or any networking anomaly occurs.

 

Fix Critical Alerts and Errors

iYogi's elite taskforce of certified technicians and iYogi certified network administrators helps you troubleshoot and fix critical alerts and nasty errors and pulls you out of every technical dilemma and network problems.