Service Matrix

iYogi is next generation provider of remote technology services. Instant certified support for expert diagnostics, repair, set-up and installation for

• Microsoft® Windows® Server®
• Microsoft® Exchange® Server®
• Microsoft® Small Business Server

With highest customer satisfaction rate and lowest resolution rate, iYogi provides the most effective support to leverage your technology investments.

Call us toll-free at 1 866 914 9838 and reach a technical specialist in less than 1 minute.

iYogi offers all the services to help your business for a consistent monthly fee. The included services are customized to fit your specific business needs.

The following services matrix lists the services provided by iYogi as per the service plan.

Services	Managed Services	Monitoring Services	Server Support (Annual)
Unlimited 24X7 Phone and Remote Support for Server
Unlimited 24X7 Phone and Remote Support for Desktop
Monitoring and Alerting
Patch Management for Desktops
Patch Management for Servers
Performance Tuning for Desktops
Performance Tuning for Servers
Performance Tuning for Desktops
Performance Tuning for Servers
Preventive Maintenance
Security Management and Vulnerability Assessment
Free - Total Protection for Server
Security Auditing
Event Log Monitoring
Configuration Changes
Dedicated Account Manager
Environment Documentation
Asset Tracking
Scheduled Reports
User ID Management
Procurement Consultation
New Product Evaluation
Notification for Critical Alerts
Fix Critical Alerts