Welcome To iYogi IT Support for Growing Businesses Should “IT” support your business or you support “IT”?

We asked many customers and the answer is pretty consistent: “IT” supports business.

“IT“ supports your business and we support “IT” for you, we provide all crucial IT services at a nominal price which will help you minimize and plan yearly IT costs apart from being assured about the quality of services you receive.

iYogi provides next-generation, personalized remote computer support services for consumers and small businesses. Live 24/7/365 support coverage extends to technologies that we use every day. iYogi's comprehensive support coverage spans over 100 desktop software applications, servers, hardware devices, printers, peripherals, routers and modems. iYogi was founded by a highly experienced team passionate about raising the bar on service quality. iYogi's customer approval rate of 95% and resolution rate of 86% are amongst the highest published benchmarks in the computer support industry.

 

The Advantage

iYogi is a next -generation computer and IT support company, providing superior technical assistance to home and small business consumers via phone and remote online access.

iYogi is leading the way for a new breed of service providers from India, developing a direct-to-consumer model for reaching customers worldwide. Live 24/7 support coverage extends to technologies that we use every day and is currently available to customers in United States, United Kingdom and Canada. iYogi is aggressively expanding to several new geographies across the globe. Its next generation of service includes a managed PC dashboard for recovery, anti-virus/spyware, data back-up and PC optimization.

 

The Approach

iYogi combines superior talent and training with its proprietary technology to deliver superior, cost-effective computer support services to individuals and small businesses. Every time a contact is made with iYogi the technician references the history of incidents and the customer's profile to deliver a faster service that is personalized. Enabling less-than-one-minute connectivity with technical specialists and with the ability to schedule a session with a preferred technician, iYogi provides the best technical support experience.

 

The Talent

iYogi's customer support staff undergoes an intensive three-month training program that includes Voice & Accent, Technical Skills, and mandatory iYogi certification for Desktop Support Technicians. Above all, iYogi focuses on each technician's ability to listen to customers as they define their problems and then communicate an effective resolution.

 

The Technology

Once a problem is identified, iYogi's technicians use the knowledge database and a personalization engine to provide a customized service. The knowledge database grows with every interaction by capturing the customer's problem, the solution and the specifications of the computer hardware, software and any relevant peripherals involved. The database also contains customer demographic information as well as call history so that the customer support technician can provide assistance that is specific to the individual caller's needs and equipments.

 

Interested in leveraging the latest technologies?

iYogi gives you the freedom to manage your servers remotely from anywhere in the world! Our server services let you to leverage the benefits of your resources just to meet your business objectives! And we will take care of the rest.

Just call us toll-free at 1 866 914 9838 and receive instant certified support. We provides unlimited 24/7 technical support to companies on the phone and via remote access.